Refunds Policy

Service Hotline: +44 020 8144 9689

Refunds Policy

CHANGE YOUR MIND

We would like you to be happy with everything you subscription and / or purchase from Hedi Lee Services UK Limited. You can change your mind about your subscription and / or purchase, please inform us for subscription or return the product to us. Customer can refer to the following return policy.

A. REFUND THE DEPOSIT DUE BY TERMINATION OF REGISTERED OFFICE / VIRTUAL OFFICE SERVICE

Application of Registered Office and Virtual Office Service by Online and inside the Office customer

We are happy to refund the deposit when we confirm the customer move-out the address, but should following the below step:

Filed the AD01 / DS01 / any Director Service Address

Customer should complete filing of AD01 / DS01 / any Director Service Address to proof the address already move-out, or DS01 for strike-off.

Inform us to collect back the deposit

Customer should inform us by the system, and input the information that required.

Checking

Our staff should check the information and processing time is around 2-3 working days.

Issue of Payment

All online customer should refund to your payment card.

All inside the office customer should refund to your UK Bank Account by Direct Debit for UK Residence or UK Postal Order for non-UK Residence of the First UK-based Director.

No any cash refund available.

(a)

UK Bank Account Payment

　

All deposit refund by Faster Payment, it is expected for 1 working day.

(b)

International Payment

　

Oversea refund should through Western Union by Post Office ®, the Director should be the collector.

We would deduct £3 for Cash Refund and collect at any Western Union Agency with 10 digital SMS collection code, it is expected for 1 working day.

For bank-in service would deduct £5 and processing time expected for 5 working days.

Time Limit

The Companies House's system shown the Form AD01 / DS01 / any Director Service Address registration date is on the last day of service period or before, can have rights to get back the deposit. The time limit to apply is 60 days. We cannot be process the refund of deposit when the AD01 / DS01 / any Director Service Address was filed after the day of end of service period, or over 60 days of time limit.

B. SERVICE RETURN AND REFUND POLICY SERVICE

Application of Registered Office and Virtual Office Service by Online and inside the Office customer

Customer have the statutory rights to cancel the service within 14 days under "The Customer Contracts (Information, Cancellation and Additional Charges) Regulations 2013". We would happy to make fast refund to your payment card by online or to you by inside the Office by the following complete step:

1.	Reporting to the Companies House Customer should move out the Registered Office address and / or Virtual Office address to elsewhere by complete filing of Form AD01 delivery to the Companies House "Received for Filing" within 14 days from date of payment.
2.	Verify by Hedi Lee's staff Customer should inform the Hedi Lee's staff by email for the cancellation of service without any reason within 21 days from date of payment.
3.	Deduction of Cancellation Fee We will be issued a refund minus the non-refundable £55 administration fee to cover our costs in carrying out these identity checks. All government filing fee (if any) on behalf of us to collect would be fully refund when we still not make payment to the Government. We are happy to provide any evidence for any payment record to the Government.
4.	Issue of Payment All online customer should refund to your payment card. All inside the office customer should refund to your UK Bank Account by Direct Debit for UK Residence or UK Postal Order for non-UK Residence of the First UK-based Director. No any cash refund available.
5.	Exception We cannot issue any refund when the Companies House's database do not show any complete filed Form AD01 as the evidence to show the Registered Office address and / or Virtual Office address had been move elsewhere.

C. SERVICE RETURN AND REFUND POLICY SERVICE

Application of Company Formation by Online customer

1.	Request cancel the service immediately before you confirm the documents and / or services Customer should not be confirm any documents and / or services by email issue from us. Once the customer confirm and consent loss of right to cancel the documents and / or services, the documents and / or services the system will complete immediately, the right to cancel can be lost during the cancellation period because the service is provided in full. If the customer only confirm the documents and / or services but do not consent loss of right to cancel, we will start the service on day 15 of first confirm date, the customer may facing loss of proposed Company Name or other unexpected unusual conditions and we only issue the fully refund since the service reject.
2.	Verify by Hedi Lee's staff Customer should inform the Hedi Lee's staff by email for the cancellation of service without any reason within 21 days from date of payment.
3.	Deduction of Cancellation Fee We will be issued a refund minus the non-refundable £20 administration fee to cover our costs in carrying out these identity checks. All government filing fee (if any) on behalf of us to collect would be fully refund when we still not make payment to the Government. We are happy to provide any evidence for any payment record to the Government.
4.	Issue of Payment All online customer should refund to your payment card.

D. SERVICE RETURN AND REFUND POLICY SERVICE

Application of Company Formation by inside the Office customer

1.	Request cancel the service immediately before you confirm the documents and / or services Customer should not be confirm and sign any documents and / or services by issue from us inside the office. Once the customer confirm and consent loss of right to cancel the documents and / or services, the documents and / or services the system will complete immediately, the right to cancel can be lost during the cancellation period because the service is provided in full. If the customer only confirm the documents and / or services but do not consent loss of right to cancel, we will start the service on day 15 of first confirm date, the customer may facing loss of proposed Company Name or other unexpected unusual conditions and we only issue the fully refund since the service reject.
2.	Verify by Hedi Lee's staff Customer should inform the Hedi Lee's staff by email for the cancellation of service without any reason within 14 days from date of payment.
3.	Deduction of Cancellation Fee We will be issued a refund minus the non-refundable £20 administration fee to cover our costs in carrying out these identity checks. All government filing fee (if any) on behalf of us to collect would be fully refund when we still not make payment to the Government. We are happy to provide any evidence for any payment record to the Government.
4.	Issue of Payment All inside the office customer should refund to your UK Bank Account by Direct Debit for UK Residence or UK Postal Order for non-UK Residence of the First UK-based Director. No any cash refund available.

E. SERVICE RETURN AND REFUND POLICY SERVICE

VAT Registration and PAYE Registration Service by online and inside the Office to any customer

1.	Request cancel the service immediately before you confirm the documents and / or services Customer should not be confirm and sign any documents and / or services by issue from us inside the office. Once the customer confirm and consent loss of right to cancel the documents and / or services, the documents and / or services the system will complete immediately, the right to cancel can be lost during the cancellation period because the service is provided in full. If the customer only confirm the documents and / or services but do not consent loss of right to cancel, we will start the service on day 15 of first confirm date, the customer may facing delay of finishing or other unexpected unusual conditions, we do not bear any responsibility such as third party legal action, penalty issue from HMRC.
2.	Verify by Hedi Lee's staff Customer should inform the Hedi Lee's staff by email for the cancellation of service without any reason within 14 days from date of payment.
3.	Deduction of Cancellation Fee We will be issued a refund minus the non-refundable £50 administration fee to cover our costs in carrying out these identity checks. All government filing fee (if any) on behalf of us to collect would be fully refund when we still not make payment to the Government. We are happy to provide any evidence for any payment record to the Government.
4.	Issue of Payment All inside the office customer should refund to your UK Bank Account by Direct Debit for UK Residence or UK Postal Order for non-UK Residence of the First UK-based Director. No any cash refund available.

F. SERVICE RETURN AND REFUND POLICY SERVICE

VAT Return, PAYE Calculation, Accounting Service and Corporation Tax CT600 Filing Service

1.	Request cancel the service immediately before you confirm the documents and / or services Customer should not be confirm and sign any documents and / or services by issue from us inside the office. Once the customer confirm the documents and / or services the system will start the service immediately, the right to cancel can be lost during the cancellation period because the service is provided in full. If the customer only confirm the documents and / or services but do not consent loss of right to cancel, we will start the service on day 15 of first confirm date, the customer may facing delay of finishing, delay of tax documents filing or other unexpected unusual conditions, we do not bear any responsibility such as third party legal action, penalty issue from HMRC.
2.	Verify by Hedi Lee's staff Customer should inform the Hedi Lee's staff by email for the cancellation of service without any reason within 14 days from date of payment.
3.	Deduction of Cancellation Fee We will be issued a refund minus the non-refundable £50 administration fee to cover our costs in carrying out these identity checks. All government filing fee (if any) on behalf of us to collect would be fully refund when we still not make payment to the Government. We are happy to provide any evidence for any payment record to the Government.
4.	Issue of Payment All inside the office customer should refund to your UK Bank Account by Direct Debit for UK Residence or UK Postal Order for non-UK Residence of the First UK-based Director. No any cash refund available.

G. PRODUCT RETURN AND REFUND

Any product sold by online and inside the Office to any customer

1.	Inform and request to return Customer should inform us by email and request to return to us within 14 days from the date of receipt. The online customer has the additional statutory rights to send back the item within 28 days from the date of receipt. All return product should be in good condition, unseal and resalable.
2.	Collection by Royal Mail / Drop-off at Post Office ® We would happy to provide the free label (mainly Second Class Post Signed For) to customer and arrange the Royal Mail to make collect. You can also use the QR Code and print the label at any Royal Mail Delivery Office or Post Office®. You should ensure it is repacked and avoid any loose.
3.	We collect the return We will arrange the refund when the product complete return and inspection. All return bags would be video recording before open until complete inspection. We reserve the rights to send to customer again when any loss items and provide the video recording proof.
4.	Issue of Payment All online customer should refund to your payment card. All inside the office customer should refund to your UK Bank Account by Direct Debit for UK Residence or UK Postal Order for non-UK Residence of the First UK-based Director. No any cash refund available.
5.	Exception All personalised items cannot be return and refund, such as Company Box, Company Stamp.

H. SERVICE REJECT AND REFUND POLICY

Application of any product by Online or inside Office customer

We would make fully refund to customer when we reject the customer subscription. We would issue the refund payment to your payment card by online customer, or UK Bank Account by Direct Debit for UK Residence by inside Office customer of the First UK-based Director, or UK Postal Order for non-UK Residence by inside Office customer of the First UK-based Director. No any cash refund available.

All "inside the Office" meaning the customer make transaction deal inside the operator of Hedi Lee Services UK Limited's office, all other offices do not operate by Hedi Lee Services UK Limited, please refer to those refund policy. For example, if you are apply any UK's Service but apply inside any Macau Branch Office, it is because the Macau Branch Office is not operate by Hedi Lee Services UK Limited, you do not have rights under "The Customer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" protection.