1. |
Introduction |
|
This website is owned and
operated by Hedi Lee Services UK Limited. For the
purposes of the Data Protection Act 1998 and the General
Data Protection Regulations (GDPR) the data
controller is Hedi Lee Services UK Limited. |
|
In this document,
"we" or "us" refers to Hedi Lee Services
UK Limited. "UK" refers to
United Kingdom, including England, Wales, Scotland and
Northern Ireland. "EU" refers to European Union. |
|
This privacy
policy explains how we use any personal information we
collect about you when you use our services. |
|
This is a notice
to tell you our policy about all information that we collect
about you and how we use it. |
|
Our policy is
both specific and strict. It complies with UK law and
as a data controller, is bound by the requirements of the
General Data Protection Regulations (GDPR). |
|
|
2. |
Personal identification and contact information |
|
You agree that we
are entitled to obtain, use and process the information you
provide to us to enable us to carry out the services you
have requested. |
|
Personal data
relates to any information about you which may include: |
|
- |
Name |
|
- |
Date of Birth |
|
- |
Occupation |
|
- |
Contact
Information (address, email and telephone numbers) |
|
- |
Personal Identity
Information (i.e. Passport Number / Local Identity Card
Number / Driving License Number / BRP Number / etc) |
|
- |
Social Media
Login Information |
|
- |
IP address
(automatically collected) |
|
- |
Cookie
Information |
|
- |
Referring Website
Information |
|
|
|
3. |
How this information is used |
|
We understand
that all users of our web site are quite rightly concerned
to know that their data will not be used for any purpose
unintended by them and will not accidentally fall into the
hands of a third party. |
|
We will only use
your personal data when the law allows us to do so, and most
commonly to enable us to provide the requested services to
you: |
|
- |
To provide you
with the services which you request |
|
- |
For verifying
your identity for legal and regulatory compliance |
|
- |
Service updates
regarding our products and services |
|
We may receive
data from you for the purposes of identifying you and where
you live such as a copy of your passport and proof of
address such as a utility bill to meet our know your client
and money laundering requirements. |
|
Our work
providing a requested service to you may require us to use
third party software’s. These may include, but not limited
to: |
|
- |
Sage 50
Accounting -
https://www.sage.com/en-gb/legal/privacy-and-cookies/ |
|
- |
Google –
https://policies.google.com/privacy?hl=en&gl=uk |
|
- |
PayPal -
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full |
|
We may also use
software embedded in our website (such as JavaScript) to
collect information about which pages you view and how you
reach them, what you do when you visit a page, the length of
time you remain on the page, and how we perform in providing
content to you. |
|
|
4. |
Data
Security |
|
To prevent
unauthorized access, maintain data accuracy, and ensure the
correct use of information, we have put in place appropriate
physical, electronic, and managerial procedures to safeguard
and secure the information we collect online. |
|
See our Security
Policy for full information. |
|
|
5. |
How you
can access or correct your information |
|
You can access
all your personally identifiable information that we collect
online and maintain by sending us an email to
[email protected]. We use this procedure to better
safeguard your information. |
|
You can correct
factual errors in your personally identifiable information
by sending us a request that credibly shows error. |
|
To protect your
privacy and security, we will also take reasonable steps to
verify your identity before granting access or making
corrections. |
|
You may request
deletion of your personal information by us. We may be
required to keep such information and not delete it (or to
keep this information for a certain time, in which case we
will comply with your deletion request only after we have
fulfilled such requirements). When we delete any
information, it will be deleted from the active database,
but may remain in our archives. We may also retain your
information for fraud prevention or similar purposes |
|
|
6. |
Cookies |
|
Cookies are small
text files that are placed on your computer's hard drive
through your web browser when you visit any web site.
They are widely used to make web sites work, or work more
efficiently, as well as to provide information to the owners
of the site. |
|
Like all other
users of cookies, we may request the return of information
from your computer when your browser requests a web page
from our server. Cookies enable our web server to
identify you to us, and to track your actions and the pages
you visit while you use our website. The cookies we
use may last for a single visit to our site (they are
deleted from your computer when you close your browser) or
may remain on your computer until you delete them or until a
defined period of time has passed. |
|
Although your
browser software enables you to disable cookies, we
recommend that you allow the use of cookies in order to take
advantage of the features of our website that rely on their
use. If you prevent their use, you will not be able to use
all the functionality of our website. Here are the ways we
may use cookies: |
|
- |
To record whether
you have accepted the use of cookies on our web site. This
is solely to comply with the law. If you have chosen not to
accept cookies, we will not use cookies for your visit, but
unfortunately, our site will not work well for you. |
|
- |
To allow
essential parts of our web site to operate for you. |
|
- |
To operate our
content management system. |
|
- |
To operate the
online notification form - the form that you use to contact
us for any reason. This cookie is set on your arrival at our
web site and deleted when you close your browser. |
|
- |
To enhance
security on our contact form. It is set for use only through
the contact form. This cookie is deleted when you close your
browser. |
|
- |
To collect
information about how visitors use our site. We use the
information to improve your experience of our site and
enable us to increase sales. This cookie collects
information in an anonymous form, including the number of
visitors to the site, where visitors have come to the site
from, and the pages they visited. |
|
- |
To record that a
user has viewed a webcast. It collects information in an
anonymous form. This cookie expires when you close your
browser. |
|
- |
To record your
activity during a web cast. For example, as to whether you
have asked a question or provided an opinion by ticking a
box. This information is retained so that we can serve your
information to you when you return to the site. This cookie
will record an anonymous ID for each user, but it will not
use the information for any other purpose. This cookie will
last for a period of time after which it will delete
automatically. |
|
- |
To store your
personal information so that you do not have to provide it
afresh when you visit the site next time. This cookie will
last for a period of time after which it will delete
automatically. |
|
- |
To enable you to
watch videos we have placed on YouTube. YouTube will not
store personally identifiable cookie information when you
use YouTube's privacy-enhanced mode. |
|
|
|
7. |
Information relating only to
your credit card or debit card |
|
This information
is never taken by us either through our website or
otherwise. At the point of payment, you are
transferred to a secure page on the website of PayPal that
page may be dressed in our "livery", but it is not
controlled by us. Our staff and contractors never have
access to it. |
|
|
8. |
Calling our
office |
|
When you call our
office, we may collect Calling Line Identification (CLI)
information. We use this information to help improve the
efficiency and effectiveness of our help line. |
|
|
9. |
Third party
advertising |
|
Third parties may
advertise on our web site. In doing so, those parties, their
agents or other companies working for them may use
technology that automatically collects your IP address when
they send an advertisement that appears on our site to your
browser. They may also use other technology such as
cookies or JavaScript to personalise the content of, and to
measure the performance of their adverts. We do not
have control over these technologies or the data that these
parties obtain. Accordingly, this privacy notice does
not cover the information practices of these third parties. |
|
|
10. |
Complaining |
|
When we receive a
complaint, we record all the information you have given to
us. We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some
other person, we may decide to give to that other person
some of the information contained in your complaint.
We do this as infrequently as possible, but it is a matter
for our sole discretion as to whether we do give
information, and, if we do, what that information is. |
|
We may also
compile statistics showing information obtained from this
source to assess the level of service we provide, but not in
a way that could identify you or any other person. |
|
|
11. |
Job application
and employment |
|
If you send us
information in connection with a job application, we may
keep it for up to three years in case we decide to contact
you at a later date. |
|
If we employ you,
we collect information about you and your work from time to
time throughout the period of your employment. This
information will be used only for purposes directly relevant
to your employment. After your employment has ended, we will
keep your file for six years before destroying or deleting
it. |
|
|
12. |
Information we
obtain from third parties |
|
Although we do
not disclose your personal information to any third party
(except as set out in this notice), we do receive data which
is indirectly made up from your personal information, from
software services such as Google Analytics and others. No
such information is identifiable to you. |
|
|
13. |
Affiliate
information |
|
This is
information given to us by you in your capacity as an
affiliate (or reseller) of us or a customer or client of
ours. Such information is retained for business use
only. We undertake to preserve the confidentiality of
the information and of the terms of our relationship.
It is not used for any other purpose. We expect
any affiliate to agree to reciprocate this policy. As
an exception to this, we have the right to disclose your
first name and URL of your affiliate connection to other
affiliates and to any other person or organisation, on and
off site. The reason is solely to enable us to
mention winners and others whose performance as an affiliate
is in some way outstanding. |
|
|
14. |
Disclosure to
Government and their agencies |
|
We are subject to
the law like everyone else. We may be required to give
information to legal authorities if they so request or if
they have the proper authorisation. |
|
|
15. |
Data may be
"processed" outside the UK |
|
Our web sites are
hosted in the EU. We also use outsourced services in
countries outside the EU from time to time in other aspects
of our business. Accordingly, data obtained within the
UK may be "processed" outside the UK and data obtained in
any other country may be processed within or outside that
country. |
|
|
16. |
Compliance with
the law |
|
This privacy
policy has been compiled so as to comply with the law of
every jurisdiction in which we aim to do business. If
you think it fails to satisfy the law of your country, we
should like to hear from you, but ultimately it is your
choice as to whether you wish to use our website. |
|
If you think our
policy falls short of your expectations or that we are
failing to abide by our policy, do please tell us. |
|
We regret that if
there are one or more points below with which you are not
happy, your only recourse is to leave our web site
immediately. Except as set out above, we do not share,
or sell, or disclose to a third party, any personally
identifiable information collected on our websites. |
|